Krystal Vallarta, Puerto Vallarta

The hotel had clean rooms, but they smelled like an old closet and lacked proper temperature control. They were not soundproof and gave off an inn vibe rather than a luxury resort feel. The service was helpful and the heart of the site, with very friendly and competent staff. The location was excellent, with proximity to outside restaurants and shops, especially boasting the best hotel beach in the area. The dining offered authentic Mexican food but with limited options. Overall, the facilities were satisfactory.

The hotel offers a mixed experience with clean and spacious rooms overlooking the beach, but with limited dining options. The service is outstanding, provided by a team that goes above and beyond. The location is excellent for enjoying the beach and nearby attractions, though there are minor inconveniences with payment methods. The facilities are well-maintained and offer a pleasant stay overall.

The hotel is conveniently located near the outdoor buffet dining area where live bands play until late, which can be noisy for guests on higher floors. The rooms smell like mold and have visible signs of rot in the bathroom door, although the bathroom itself is nice but lacks sufficient towels.

The hotel offers budget rooms with cheap foam chip pillows in the new tower, providing views of the ocean from the balcony. The staff delivers excellent service, though the dining experience could be more diverse. The location is ideal for beach access and nearby shopping centers.

I had a mixed experience at the hotel. On the one hand, the room I got was facing the beach for a great price, but the budget rooms had uncomfortable cheap foam chip pillows on the bed. However, the service was much better than expected and truly entertaining, with the staff working hard to provide excellent service despite some challenges. The location was good, near the beach and the airport, and the surroundings were pretty and well-kept. Overall, a decent stay with some highlights and room for improvement.